Friday, 20 April 2018

Drifting off topic

I was inspired to write this entry as a result of my thinking about blackboxing.  In science studies, blackboxing generally refers to processes of simplification that tend to hide the internal complexity of science and technology. This idea is associated with the work of Bruno Latour, who also co-wrote Laboratory life. My mind went off on a tangent, and I started thinking about living labs... and Linux.

I am a Linux user, by which I mean that all my computing devices run some form of Linux. Some of the reasons for this are practical in nature, while others are more philosophical. For example, Linux operating systems are generally more respectful of user privacy (Android is a significant exception) and do not “phone back home”. An additional aspect of the Linux world that I find endearing is the emphasis on transparency. It is most pronounced in the case of Arch Linux, which is one of the more extreme expressions of Linux. An excellent illustration of what I mean is encapsulated in a quote by the developer of Arch Linux, Aaron Griffin.
Relying on complex tools to manage and build your system is going to hurt the end users. [...] "If you try to hide the complexity of the system, you'll end up with a more complex system". Layers of abstraction that serve to hide internals are never a good thing. Instead, the internals should be designed in a way such that they NEED no hiding.
What does this have to do with living labs? Well, I reckon that, as a monitor, one of my responsibilities is to document the evolution of the living lab. The “process of becoming” will likely be messy for most living labs, but the purpose of documenting this process is that others can learn from you and your mistakes, and try out tools and approaches that have been useful for you.  In short, I see it as a matter of (i) keeping your internals open for inspection and (ii) showing that innovative learning emerged through exploratory tinkering that was integral to the whole enterprise. Accidents and failures do not need to be edited out or hidden.

In other words, I hope to do the opposite of blackboxing.


Thursday, 5 April 2018

Meeting with the facilitator (5 April 2018)

The BSC team had a meeting with Dalija Segli┼ća, who has graciously accepted the role of facilitator as part of the Agrilink Living Lab project. While there was no set agenda, the overall purpose of the meeting was to discuss possible strategies of going forward with the living lab project.

Firstly, there was some debate regarding the actual form of the online platform that our project is aiming towards. Will it be a list of all the available resources? Will it be a full-fledged database or just a prototype? What is more, who will be in charge of maintaining it? We did agree that it would be a good idea to try to attach the living lab to an existing resource – perhaps one that was created as a part of the INNOFRUIT project. Dalija agreed to check whether this is possible. This, however, brought us to the question of ownership – who will own the tools developed as part of the living lab?

Secondly, we discussed who should be involved in the creation of the living lab. It was obvious that both service providers and end users should be engaged. I expressed my concerns regarding the involvement of agricultural advisors with a solid client base, because I thought that they might see our platform as a threat – as a way for other advisors to poach their clients. We also discussed that  users should be encouraged to voice their needs. In relation to this, Dalija promised that she would take a look at the historical record to see what people have requested in terms of advice and training. Overall, it was agreed that there should be something like a core living lab team that would participate at most meetings and events and ensure continuity.

Thirdly, we discussed the possibility of organising living lab meetings as part of bigger events (e.g. agricultural conferences). This would allow us to engage a wider audience and receive their input. 

Fourthly, we discussed the particular form that the living lab meetings could take. They would certainly involve presentations and discussions, but some thought should be given to developing forms and activities that are conducive to the emergence of new forms of communication and collaboration. In other words, our meetings should be sufficiently open so as not to hinder innovation. 

Most importantly, we agreed that we will try to organise our next meeting with stakeholders and living lab allies on 27 April.


Friday, 30 March 2018

What is the basic idea?

We have to create a living lab as part of the AgriLink project. This being an instance of open innovation, stakeholders were involved from the very beginning. Consequently, the specific idea for the living lab in Latvia was collaboratively articulated. 

Firstly, local experts suggested that fragmentation of the market and internal competition should be borne in mind when designing tools that would allow agricultural advisers to assist local producers. Given that the community is small, any innovation can create a disruption and can have unintended consequences. This has to be taken into account, and affected parties should be contacted and involved to insure wide support.

Secondly, it was acknowledged that current knowledge-dissemination and advisory mechanisms sometimes fail to achieve their goals. Various different methods of instruction and knowledge-dissemination are currently available that allow farmers and producers to acquire the requisite knowledge. However, many farmers either are not willing or do not have enough time to engage with the materials, and there is no systematically organised repository or tool which would make it clear to farmers what kind of advice is available from the various knowledge organisations and services.

Thirdly, a new tool was proposed that would allow farmers and producers to easily and efficiently navigate the advisory system and identify areas where assistance is required and find out where they can obtain it. Local experts suggested that there might be a misalignment between farmers’ needs and the available advisory tools. In particular, marketing, branding and distribution are areas where assistance is required, but there is currently a shortage or relevant courses or materials.

This online tool was eventually proposed as the core item to be discussed and elaborated in the living lab. However, even though there is an idea that can be refined in further meetings with local experts and interested parties, the collaborative nature of the project suggests that the outcome is presently uncertain. Much will hinge on whether advisers and advisory organisations will be willing to work together in the confidence that all the parties involved will benefit.


Thursday, 22 March 2018

A few takeaways on open innovation

Living labs are an example of open innovation. However, as was suggested in the previous post, their theoretical conceptualisation leaves something to be desired, and there are no clear guidelines that a living lab can follow to boost its chances of success. In order to improve my understanding of what our living lab should look like, I did some reading on the concept of open innovation. Specifically I read a few chapters from a book edited by Henry Chesbrouch, Wim Vanhaverbeke and Joel West.

Below you’ll find a few takeaways from what I read.

Takeaway #1: A project should be open to external ideas, but not just occasionally – external input should be accorded a key role in the development of an idea. Consequently, potential users and stakeholders should be engaged and consulted from the beginning.

Takeaway #2: An open innovation approach can allow projects to find their niche and the best ways of engaging an audience and create a user base. Drawing on other peoples’ experience and practices, one can identify blindspots in one’s thinking and overall perception of the situation.

Takeaway #3: Open innovation is useful when there is a broad dispersal of relevant knowledge and no single agent can achieve his/her goals individually.

Takeaway #4: While a confluence of values, professional interests and enthusiasm is important for a project, its long-term sustainability depends on the incentives and motivations that will keep people involved.

Takeaway #5: Relinquishing some level of control over the direction of the project and letting others help guide it is crucial for ensuring that the result is something that the relevant parties find useful and are willing to continue using.

While none of the above takeaways are particularly original, they do emphasise the importance of collaboratively articulating the goals of a project, and understanding the needs the project is expected to meet. That is to say, the creation of a successful living lab hinges on deftly marshalling and engaging a heterogeneous group of potential contributors and users. In our case, this seems crucial. After all, the overall goal is the creation of an online platform that would improve the interaction between a diverse group of users with a diverse group of agricultural advisers.


Wednesday, 14 March 2018

Is there such a thing as a living lab?

Following on from the previous entry on living labs, I would like to focus on the different uses and understandings of this concept. In particular, while reading up on this subject I was intrigued by the possibility that in academic usage the term living lab is applied to a rather diverse range of practices and phenomena that do not necessarily form a coherent and well-defined set.

In their article Living Labs: arbiters of mid- and ground-level innovation, Almirall and Warenham suggest that living labs can be seen as a response to the “inability of European nations to transform their research leadership into commercial successes in the marketplace” and offer a number of characteristics that living labs should or do manifest. According to the authors, living labs are collaborative projects that involve users in the innovation process. They may involve cooperation among a diverse range of actors. Furthermore, the authors even go so far as to say that living labs are “infrastructures that surface tacit, experiential and domain-based knowledge” or “explorative processes in real-life environments”.

While the above characterisations are certainly suggestive, the are also somewhat open-ended. Indeed, this is the line of arguments put forward by Schuurman, de Marez and Ballon in their review of the literature about living labs

The paper argues that living labs feature much more prominently in publications authored by European authors, generally focus on a small number of case studies and are methodologically diverse. Living labs are defined rather loosely and assumed to be examples of open innovation that focus on exploration.
Our main conclusion is that in terms of methodology and user characteristics, the Living Labs literature is rather silent and positions Living Labs too much as an ‘everything is possible’ concept that resembles an empty box, in the sense that you can put whatever methodology or research approach inside.
This is not meant to be a criticism of the concept, and the authors are quick to note that the practice of living labs is quite developed. Their conceptualisation, however, has some way to go.


Monday, 5 March 2018

What is a living lab?

I must admit that prior to joining the BSC team I had never come across living labs. What is more, the working definition I was provided with did not really mesh with my understanding of what a laboratory was.

To assuage my concerns and get a good handle on one of the key concepts in WP3 of AgriLink, I decided to do some digging. I started with Wikipedia, as you do, and according to Wikipedia, living labs are user-centered, open-innovation ecosystems integrating concurrent research and innovation processes.

Quite a mouthful, isn’t it?

Even though it may appear daunting at first, the definition actually gives you a good sense of the key elements that make living labs a distinct form of innovation and research. “User-centred” refers to the emphasis on usability and the needs of users. “Open-innovation” refers to a flow and exchange of ideas that ignores institutional or disciplinary boundaries, emphasising openness and cooperation. Consequently, it would be reasonable to assume that living labs can be seen as a platform for testing and refining ideas and innovations in a real-life setting, whereby the relevant stakeholders and users can collaboratively determine the feasibility and potential of a product or service.

In conclusion, in the context of living labs, the idea of a laboratory is used somewhat loosely. Indeed, the emphasis on openness seems ill at ease with the controlled environment of a laboratory and the closed system that is an experiment. However, seeing as how the ultimate goal is innovation, the mingling of diverse points of view in a real-world setting is crucial for identifying each other’s blind spots and establishing to everyone’s satisfaction that the product or service in question has a potential user base. 


Friday, 2 March 2018

AgriLink WP3 Training Event

I attended a two-day AgriLink training event held in Leuven, Belgium. The purpose of the event was to provide the training required to successfully develop a Living Lab. In particular, the focus was on facilitators and monitors of the Living Labs, who were encouraged to share their progress, practices, experiences and approaches.

The event was attended by all Living Lab teams. A total of six Living Labs will be developed as part of the AgrilLink project. Each Living Lab will be in a different country (Norway, Latvia, Italy, Romania, Spain, Netherlands) and focus on a different aspect of agriculture.

A number of practical techniques were introduced at the event. The participants were taught different ways of engaging partners and stakeholders in a collaborative process of articulating the aims of the Living Lab. What is more, facilitators and monitors were encouraged to reflect on their respective roles in the Living Lab process.

My impression was that the guidelines as regards the division of responsibilities between the monitor and facilitator were intentionally open-ended. There were two parallel sessions on the second day of the event. One was focused on the monitors, whereas the other one was dedicated to facilitators. A number of monitors expressed confusion as to what was expected of them. However, the presenters encouraged us to establish a contextually sensitive division of labour.

On the whole, I found the training event to be useful, even though some questions remain. The techniques we were introduced to as part of the event have the potential to streamline the process of developing Living Labs and tease out useful ideas from stakeholders.